You can request a new download link via using the email address you used for the original purchase. You may also accidentally have provided an incorrect e-mail address – in this case please contact our support to check whether we received your order. There are e-mail services that incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. Why have I not received my order/confirmation? You will be sent a link for your downloads, access to your courses on our course platform as well as an order confirmation. We are available to help you with any questions, get in touch via long will the delivery take?Īll products are delivered instantly via email. Where will I be able to log into my course? You’ll be able to access to your course from the email we send right after the purchase. To receive store credit or a refund contact us via email.Ģ) Digital Downloads (PDFs, Sound Packs, Presets, Templates)ĭue to the nature of digital downloads, we only offer refunds on a strictly case-by-case basis. We would never want you to be unhappy! If you are unsatisfied with your course, contact us in the first 2 weeks after purchase - due to the digital download nature of the optional sound packs, we can only refund the course part. What if I’m not satisfied with my purchase? 1) Online Courses: If your issue is not covered in the FAQ, please contact us via email. I’m having technical difficulties with my products If nothing seems to work, we’ll provide an alternative link to access the course. Try different browsers and make sure you’re using a good internet connection. Additionally, you will be able to login to your Beat Spot account, go to “My Downloadable Files” and find your download there. Credit card payments will also be verified through the 3D secure procedure.Īfter ordering you will promptly receive an order confirmation via e-mail with a link to download your order and/or access to your course. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Your data will be handled confidentially via Shopify Payments services and encrypted with SSL (Secure-Socket-Layer) secure server software. How secure is the online shop? Will my data be protected? What they’ve done is provided users with complete sessions to practice with as you learn the software.We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS etc.), by PayPal and Apple Pay. PreSonus provides an amazing feature for new users under the Demos and Tutorials section of the Studio One startup page. The software keeps track of what you’ve been working on for easy recall. You can then navigate to the location where you save your Studio One sessions, select the appropriate one, and load it.Īnother way to open a session is to find it in the Recent Files section of the Studio One startup page. You can open a previous session in Studio One by selecting Open from the File menu. In this segment, Carlo teaches first-time users how to open a session in PreSonus Studio One! In between production responsibilities he conducts online training seminars, collaborative production meetings, software demonstrations, and video tutorials. He is an audio production engineer with twenty years’ experience, and performs trainings, demonstrations, and services for top studios and institutions across the country. Carlo Libertini is a Melodyne audio editing specialist with Music Marketing Inc.
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